Terms & Conditions
The products on this website are intended for adults only. By using this website, you certify that you are of legal vaping age of 18 years old.
You must be eighteen (18) years of age or over to register as a member of the website or purchase products from the website.
Any Order or purchase made by you using this website is an acknowledgement by you that you are over the age of eighteen (18) years, you accept these terms and agree that you have entered into a legal contract with us in relation to these terms.
We reserve the right to take legal action and seek compensation for any loss or damage we may suffer as a result of a transaction entered into by a minor, from the parent or guardian of a minor who causes an Order to be placed.
Please choose carefully, we are unable to offer an exchange policy for change of mind on your purchase. If an item is incorrect, or has been received damaged please let us know within 21 days after receipt of your order.
E-Liquid: Unfortunately, we are not able to accept returns on e-liquid that does not meet personal flavor expectations. In accordance with our strict Quality Control guidelines, returned e-liquid could never be re-used for any purpose, so will not be accepted.
Consumable Hardware: Consumable hardware such as atomizers, cartomizers and cartridges are non-refundable unless proven to be defective. Defective consumable products may be returned for a full refund or exchange within 21 days of purchase.
For faulty equipment, within 12 months from the date of purchase, the equipment may be returned for replacement, in the event of a manufacturing defect.
All warranty exchanges require Proof of Purchase to establish that the claim is within the warranty period. We do not offer a satisfaction guarantee on any of our products or equipment, however true to our high level of customer service, we will always endeavour to keep our customers happy and satisfied.
If your equipment is faulty, it will be replaced with identical equipment. If we cannot replace the equipment, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty equipment.
Please note: Standard postage fees apply to all return orders, which you’ll need to arrange and pay for. Where the return relates to a faulty item, the replacement equipment will be sent out to you, at no extra charge, within 5 working days from the date we receive the faulty equipment.
Our Returns Postal Address
We will notify you via email or support ticket of our return address. When returning your equipment, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the equipment.
- Your instructions informing us how you would like the issue resolved.
Including the original order confirmation or invoice you received with your equipment, will help us tremendously. Also, if you haven’t previously provided a contact phone number, please include this with your return. This will help us to quickly resolve the issue, should we need to contact you.
For your privacy, any issues relating to this site will be discreetly and confidentially handled, including purchasing, payment options, packaging and contacts. Your credit card statement will be billed with the name “Vape Dog”. Any information we receive from you is purely so we can efficiently deliver your goods, or to communicate information you choose to receive. We will not share your information with any other party under any circumstances.
You can be rest assured that using our website to pay for your order is done in a secure environment. We do not store, process or transmit any credit card data. Your payments are processed securely via Direct Payment Solutions (DPS), Stripe, or PayPal.
The Vaping Loyalty Club
- Your Vaping Loyalty Points will only be awarded to your account, once full payment of your order has been made and your order has been dispatched.
- Vaping Loyalty Points will not be awarded for bonus (Free) items, items “On Sale”, courier costs, selected equipment, gift vouchers, or toward redeemed Vaping Loyalty Points when placing an order. Vaping Loyalty Points will only be awarded to full priced items.
- Vaping Loyalty Points can not be used (redeemed) towards/on items that are “On Sale”, some selected products, gift vouchers, nor courier costs.
- Vaping Loyalty Points will not be awarded to cancelled, declined or fraudulent orders.
- Vaping Loyalty Points can not be exchanged or transferred into cash.
- Vaping Loyalty Points will expire in 30 days from the date of acquisition.
Please note: We reserve the right to cancel or alter our Vaping Loyalty Points program at any time. If, for any reason we decide to alter or cancel this program, your earned and accumulated Vaping Loyalty Points will not be affected and will always be available for you to use at your convenience.
Prices shown are in New Zealand dollars and include GST where applicable. Prices do not include any costs associated with set-up or installation, which shall be your responsibility. Prices may not include delivery and handling charges. We may vary any prices on this website at any time without notice to you.
Each published saving in respect of a product is by reference to the recommended retail price of the manufacturer or our normal ticketed price.
Unless otherwise stated, any accessories, shown in any image of products are not included in the price.
We reserve the right to correct any errors.
Errors, Inaccuracies & Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
We will not be liable for any errors or delay in performing any of our obligations if such errors or delay is caused by circumstances beyond our reasonable control, including but not limited to, a failure of or interruption relating to the Internet, electricity supply, bank payment systems or postal deliveries.
This website and these Terms shall be governed by, and construed in accordance with, the laws of New Zealand and the courts of New Zealand shall have non-exclusive jurisdiction to hear and determine any dispute arising in relation to this website or these Terms. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New Zealand and agree that the courts of New Zealand are a convenient forum in which to resolve any dispute arising in relation to this website or these Terms.
The information contained on this website has been prepared in accordance with New Zealand law and may not satisfy the laws of any other country. We make no representations, warranties, or guarantees as to whether or not the information or products available from this website are appropriate or available for use in other countries. If you choose to access this website from outside New Zealand, you are responsible for compliance with applicable local law.
Changes To Terms & Conditions
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.